Poor Communication costs you, both professionally and personally. One source estimates employee misunderstandings cost organizations $37 billion per year. “Misunderstandings” are defined as: actions or errors of omission by employees who were misinformed (or misunderstood) company policies, business processes, job functions or a combination of all three. Additionally, communication barriers resulting in productivity losses had a cumulative cost of $26,041 per year per worker. Leaders must make a conscious decision to improve.
Eighty five percent of our success in life is attributable to our communication skills. No matter how ambitious, how committed, or how educated a person is, they have a low probability of success without developing the skills to interact with others in an effective way.
Leaders may not intentionally ignore their team, but not making a concerted effort to be heard and understood is the same as making a decision to be mediocre or fail outright. Research shows that only one in three organizations will take any action to close the communication gap. Ignoring the problem will result damage to your brand, your reputation, your revenues as well as your customer experience, not to mention employee morale.
Effective communication helps your team work together better and enables them to trust each other and their leaders. When the team feels like they are being heard they will feel valued, morale will improve and productivity will soar.
If your organization needs help improving your communication skills, contact our expert guides at 800-786-4332 or email DHadley@AppliedVisionWorks.com. It only takes 30 minutes to get started!
Here is another great article on the subject from the iNLP center: The Importance of Communication Skills [Top 10 Studies]