Effective Communication Skills for Business Success
  In this “Drive Through With Don”, he discusses two different teams and the effect communication had on the success of the businesses. One team was struggling and frustrated and they communicated very poorly with each other.  Poor communication damaged relationships, created mistrust among the team members and any efforts to turn this around were either blocked or given very little effort.  Once a team becomes ineffective it bleeds over to customers and suppliers and before too long, the problem […]
Business Coaching for Effective Communication
Communication is key in any organization, and employing the right communication strategies allows your team to focus on what they do best.  Ensuring that the right people have timely information means that the ultimate “audience” – your customers – get what they need and want.  If your sales team isn’t communicating to  R&D that the marketplace is clamoring for a specific solution, how can it be developed and promoted?  Conversely, if your customer service team doesn’t know that product X […]
Poor Communication Skills in the Workplace is Costly
Poor Communication costs you, both professionally and personally. One source estimates employee misunderstandings cost organizations $37 billion per year.  “Misunderstandings” are defined as: actions or errors of omission by employees who were misinformed (or misunderstood) company policies, business processes, job functions or a combination of all three.  Additionally, communication barriers resulting in productivity losses had a cumulative cost of $26,041 per year per worker.  Leaders must make a conscious decision to improve. Eighty five percent of our success in life […]
Effective Communication in the Workplace
  A clear, effective communication skill is one of the best attributes a person can develop. It equips you to be successful professionally and personally.  By communication, we mean stating your needs clearly and listening to others with the intention of fully understanding what they are trying to say. It is a “two-way” street. Can you identify with this example?  It is the job of leaders to go to the unknown and find out what’s there.  Asking employees for honest […]