The Golden Rule is something I hear about quite often: “do unto others as you would have them do unto you.” I grew up with that rule, but over the years, it has created much frustration on my part in terms of getting leaders to lead and teams to be teams in a powerful manner. It has also limited the ability and results of leaders and teams in molding culture. It has bogged down processes and allowed strategic plans to be short circuited. We suggest you follow, the Platinum Rule, “do unto others as they would have done unto them.”
I am very bottom line focused, results oriented and verbally create. Another person in my office is detail and process oriented and values the written word.
Both of us have great intentions when communicating with each other, but in the interaction where we, “do unto the other person” with our own natural style, we end up not giving the person what they need. (They overload me with data while I ‘bottom line’ them with no data.)
It reminds me of a story I heard recently about a couple whose child had a pet gerbil. The child found the gerbil dead one day and showed it to the mother. When the dad, who was an engineer, came home, the mom sadly relayed what happened. Instead of taking one minute to empathize with what happened, his comment was “they are only $4.95 at Wal-Mart”. As you might expect, this created an unhappy evening at home.
The Platinum Rule
The Platinum Rule is “do unto others as they would have done unto them”. It is a much more powerful rule because this is what deepens relationships, increases results and speeds up interaction with efficiency. It is a tougher rule from the aspect that we must slow down initially in relationships to learn what the other person or team needs and wants and how they need and want it.
The Top 11 ways to accomplish ‘The Platinum Rule’ are:
Bottom-line, taking the time to understand someone’s needs and wants “the way they need and want it” is an important aspect of deepening relationships and accomplishing more. At the same time, it broadens the audience type and number of people that you can impact.
If you would like to hear more about how to institute The Platinum Rule with your leaders, your team and your culture, call or email Candace at 800-786-4332 or CClemmer@AppliedVisionWorks.com. It takes just 30 minutes to get started.
To get a brief overview of Emerging Business Trends for 2016, click here to see Don discuss in the Drive Through With Don Video Blog.