Millennial Employees now represent the largest portion of the workplace. Organizations must adjust their day-to-day strategies to accommodate this group in terms of schedule, career path as well as reassurance of a job well done. In fact, 66% of American Millennial’s said they felt an organization that adopts a flexible, mobile and remote work model has a competitive advantage over one that requires employees to be in the office from 9am to 5pm, according to a Connected World Technology report. Be careful that you don’t lose sight of holding them accountable for processes and responsibilities in an effort to accommodate workplace flexibility.
Key components of accountability strategies that organizations can use to hold Millennial employees (and all employees really) accountable for their work include:
Reinforce Values-Driven Behavior
Case in point: One of Enron’s stated values in its 2000 annual report was integrity – talk about an extreme example of politically correct lip service regarding the company’s so called values! False, complex financial reporting and unethical business practices by the company resulted in one of the world’s largest corporate bankruptcy cases.
Fact: Half of managers don’t set effective employee goals, says a Towers Watson survey. How can anyone achieve a goal or expectation that isn’t clearly defined? This becomes particularly dangerous in companies that only do annual evaluations instead of providing ongoing feedback to their employees. (See our “Bowling with your Boss article”)
“Gaps in accountability are like potholes in the road. They need to be filled quickly with specificity before more damage is done” – Henry Evans.
Holding your team accountable does not need to be a negative experience; in actuality, it should be just the opposite. Open and honest communication will be appreciated if done properly. How? Set and revisit goals often, validate the thoughts and opinions of your team regularly and ensure that everyone knows why they are asked to do a task; how it fits into the larger goals of the organization.
Team morale improves when everyone pulls their weight, knows what is expected of them, understands the consequences of poor performance and shares in the successes along the way.
If your organization needs help establishing accountability among your team or establishing a monitoring system for tasks and goals contact us at 800-786-4332 or email DHadley@AppliedVisionWorks.com. Schedule a 30 minute call to find out how to we can help you with accountability in your organization.
For additional expertise on employee culture and generational differences, see our article on “What Millennials Want in the Workplace…” by clicking here.