When most people think of communication, they think about talking and passing along information, advice or opinions. Effective communication also involves actively listening, knowing when to speak and when to stay silent. Keep in mind that 85% of what we communicate is nonverbal so in addition to being patient, your face and actions must also be considered. All organizations maintain that they value open communication, but few listen to their staff, customers and suppliers effectively. Listening, like any other skill, […]